FAQ'S

We’re here for you! If you don’t find the information you’re looking for in these FAQs, please give our customer service team a call at 866-243-2111 or visit our Contact Us page.

My Caboodle is damaged. What do I do?

Bummer! We’re sorry to hear that. Please contact our customer service department at 866-243-2111 so we can help you find a solution. Our team is available Monday-Friday, 8:00am-4:00pm CT (excluding major holidays). You can also submit a request via our Contact Us form.

The product I want is out of stock. How do I place an order?

You like us! You really, really like us! And we want to get you the Caboodles you like, too. The best way to stay up to date so you know when your fave Caboodles are back in stock is to follow us on social media: Instagram, Twitter and Facebook. Or you can sign up for our email list to get the latest scoop right in your inbox. (Psst. There’s a signup box at the bottom of this page. Keep scrolling.)

I placed an order on Caboodles.com but still haven't gotten my product. Where is it?

Let’s do some detective work… You’ll get two emails when you place an order on caboodles.com. First comes the confirmation email. This basically says: “Wohoo! We got your order!” It will also include your order number. Keep that handy if you need to talk to us about your order at any point. The second email will come when your order ships. It has a very important piece of info: your tracking number! That tracking number will take you to the UPS website so you can follow your Caboodle on its way to you.

If you don’t get any emails, we probably didn’t get your order. Which is a major bummer. If you get the first email but not the second, hold tight. We’re working on it! And if you get both emails, follow the tracking details for more information. Still don’t have your Caboodle? Calls us or fill out our Contact Us form.

My card was charged but I didn't get my order. What do I do?

When you place an order on caboodles.com, there will be a temporary hold on your credit card. This will show as “pending” on your account. Don’t freak! We won’t actually process payment until your order ships. So you’ll see that charge change to a sale that’s deducted from your account *only* when we ship the Boodle goods to you. If for some reason your order doesn’t go through or ship, that pending payment will drop off your card. Still confused or need more info? Give us a call.

I'm shopping for a train case. What's the difference between "cantilever" and "auto-open" trays?

Cantilever trays stay folded up/closed when you open your train case. A quick tug on the top one will make them unfold so you can access all the levels. These trays are easy to adjust so you can unfold them as wide or narrow as you want. Auto-open trays pop open when you open your Caboodle in one fell swoop! However you can’t adjust these trays, open one at a time, etc. Which is better? It’s all a matter of preference, babe. Get one of each and see which you like best! You can’t have too many Caboodles anyway, can you? ????

I lost the key to my Caboodle and can’t access the goodies inside. Can you help?

Sounds like a glam-ergency! We can definitely fix this. Email weborders@planosynergy.com with your full name, shipping address and phone number so we can get you some new keys. Please allow several days for response.

I still have my original Caboodle from way back when and still love it today! How can I share my memories and Caboodles love?

Thanks for the love! We’re sending it right back. Connect with us on social media to stay up-to-date with Caboodles both new and old. We’re on Instagram, Facebook, Pinterest and Twitter. Join the conversation by tagging #Caboodles; you might even see your photo or comment featured on one of our accounts!

(P.S. Have you seen our retro collection? It’s Caboodles just like you remember!)

I want to sell Caboodles at my boutique. Do you have a catalog? How do I place an order?

Let’s get you some Caboodles! Please email customerinquiries@planosynergy.com to learn more about becoming a Caboodles retailer, access a digital version of our catalog, or to begin the process of placing an order.

Can I get a personalized nameplate for my Caboodle?

Unfortunately we no longer offer personalized nameplates for Caboodles. But don’t fret! Take a look at our On-The-Go Girl Doodle Edition instead. It’s 100% customizable, and 100% you.

What business name will show on my credit card statement?

Caboodles is a brand that is part of the Plano Synergy group of brands and companies. Please be aware that charges for your purchases will appear on your statement as being from Plano Synergy.

Does Caboodles ship to P.O. Boxes?

Unfortunately at this time we do not deliver Caboodles orders to P.O. Boxes. We know this is a major bummer and we’re working to resolve it!

Caboodles® LIMITED WARRANTY

Subject to the terms, conditions and limitations below, Caboodles® guarantees that your purchase will be free from defects in materials and workmanship for ninety (90) days, for the original owner only. Proof of purchase for warranty claims is required. Normal wear and tear are excluded.

IMPORTANT:

The warranty is VOID if any of the following apply: (1) damage is caused by abuse, misuse, neglect, or failure to precisely follow any product use instructions or warning labels; (2) the product or any of its parts or accessories have been modified or altered; (3) there was a failure to perform normal recommended maintenance; (4) the product is not properly registered, within 10 days of purchase; and (5) the product is determined to be not an authentic Caboodles® product or it is determined to have, at any time, been stolen, counterfeited or misappropriated from its rightful owner.

This is the sole and exclusive warranty and there are no warranties which extend beyond the description on the face hereof. The implied warranties of merchantability and fitness for a particular purpose are expressly disclaimed. All disclaimers and limitations of liability apply even if the remedy fails of its essential purpose. Except as may be prohibited by state law, Caboodles® assumes no liability for incidental, consequential, or special damages or expenses of any kind.

The sole and exclusive remedy pursuant to this warranty is the repair, replacement or refund of the defective product at Caboodles® sole discretion.

TO OBTAIN SERVICE

Contact the Caboodles service department at 866-243-2111 for a return authorization number (RA#) prior to sending the unit. Write the RA# on the outside of the package along with the words “Service Return.” Attach a note to the product containing your name, address, telephone number and a description of the problem. Carefully package and return the product, transportation charges prepaid, to the factory. Collect shipments will not be accepted. Shipments without an RA# issued and listed on the outside of the shipping box will not be accepted.

The warranties and guarantees contained herein are non-transferable and non-assignable. All warranties and guarantees contained herein shall be null and void in the event the original purchaser sells, assigns or conveys the product.

CABOODLES' SHIPPING POLICY

Click here for our Shipping Policy.